Before You Start
The myDCI portal is where you can register your equipment, activate warranties, and track software updates.
You can also purchase, manage, and assign your DigiTrak subscriptions to equipment to gain additional features.
Some features require that you are logged into a DCI App with a current subscription.
- In the TeraTrak R1 App, you need a current subscription for your R1 to create and share complete bore plans and to exceed the 150-foot limit between waypoints. For more information, go to the TeraTrak R1 manual.
- In the DigiTrak LWD (Log While Drilling) App, you need a personal myDCI account and a current subscription for the locator to store and retrieve logs as jobsite files and to export PDF reports. For more information, go to the DataLog and DigiTrak LWD manual.
If you do not have a myDCI user account, contact the person in your company administering the myDCI portal. If you are an owner and do not have a myDCI account for your company, go to the myDCI portal and create one.
Go to https://mydci.digital-control.com. Enter your email address and password.
If you have updated the LWD App on your device or computer, you may get a message that your sign in has been redirected. Click "Continue" to log into myDCI with your current credentials.
In areas of poor mobile phone service or if you want to transfer data to your mobile device without logging in, tap "Continue" without signing in.
If the login is unsuccessful, the app will provide an option to help with a forgotten password.
Before You Start
If you are not an owner for your company, contact the person in your company that is administering the myDCI portal for an invitation to join myDCI.
The myDCI portal has three user roles: Owner, Manager, and User, * with different levels of access.
The owner role is automatically assigned to the person creating the myDCI account. After the account is activated, additional people can be added and assigned roles.
For more information about permissions and roles, go to the article, "Invite people to myDCI".
Go to https://mydci.digital-control.com and select Create new account.
Select Add your company.
Follow the prompts to create your account.
- Enter your company information.
- Add your name and contact information, and then select a password.
- Select your system preferences and language.
- Review the legal notice. When you scroll to the end, select Accept and Continue.
Enter a valid email address or you will not be able to activate your account.
Check your email for a message from myDCI. Follow the instructions to activate your account.
You may need to check your junk folder for the myDCI account activation email.
Users can view subscriptions, equipment, and job data, and download DCI Apps.
Managers and Owners can also update subscriptions, equipment, and payment methods. They can also add, invite, or remove people.
Owners can also delete the company account, which will also cancel all subscriptions, remove access to data stored in the cloud, and delete all people. At least one owner is neededfor the company.
Things You Should Know
- You must have an owner or manager account to add or update equipment records.
- Select an item from the equipment list to view or edit its details or assign a subscription to it.
- Equipment details
- Name, model, serial number, and friendly name
- Options
- Rename this piece of equipment
- Report equipment as stolen (ARES locators and RD8 remote displays only. A Trak-it subscription is required). Go to the article, "Track your Ares locator or mark as stolen" for more help.
- Delete equipment and reassign active subscriptions
- Divisions
- Change the division
- Subscriptions
- Assigned to a specific piece of existing equipment. Go to the article "Manage subscriptions on myDCI" for more help.
- If you remove equipment with an active subscription, the subscription can be reassigned to another compatible item.
- Software (ARES locators and RD8 remote displays)
- The current software version and notice of any software updates. You cannot update equipment remotely. Go to the manual for the equipment and search for "Update software."
- Warranty
- Track your warranty expiration date
Jobsite files created by equipment cannot be viewed from this record. Go to the Jobsites section to view the files.
Go to https://mydci.digital-control.com, and then on the left pane, select Equipment.
On the Dashboard, you can view the number of each equipment type, select See all to view the list, or select Add new to quickly add equipment using just the serial number.
If this is your first piece of equipment, select the big button to add it.
If you have other equipment, select +Add Equipment.
- or -
To view or update an equipment's details, on the List tab, select the equipment (identified by make, model, and serial number).
Enter the serial number and give it a friendly name. This will make it easier to identify later. For example, "Blue Crew."
Enter the purchase date of the equipment and the dealer to determine the warranty status.
After myDCI validates the information provided, you will get a success message with the warranty information.
After selecting a subscription, don't forget to go to the cart and complete the purchase.
Unless you purchase a subscription at the same time as adding the equipment, you will not receive a confirmation message.
Things You Should Know
DCI Subscriptions offer additional features and services to DigiTrak equipment. For example, an R1 subscription is required for extended bore planning and cloud file management, and an LWD Cloud subscription is required for LWD data cloud storage.
- A subscription is assigned to a specific piece of equipment. You can add equipment before buying a subscription from the Equipment section.
- If you remove equipment with an active subscription, the subscription can be reassigned to another compatible item. Go to the article "View or add equipment to myDCI" for more help.
- Subscriptions are set to auto-renew so that you never lose access to your data or subscription features. To turn off auto-renewal, go to Subscriptions and select Cancel Subscription.
- To update the payment method, at the top of the list of subscriptions, select Billing and Payments.
As of September 2026, a paid R1 subscription is required to upload job files to LWD Cloud.
Select a subscription from the list of available items and select Add.
If you have a promotion code, enter it at the bottom of the form, and select "Add." If a promotion code has expired, you can purchase the subscription from the list.
Go to https://mydci.digital-control.com, and then on the left pane, select Subscriptions.
- If this is your first subscription, select the big button to add your first subscription
- To add additional subscriptions, select +Add. Select the subscription
Review the list in your cart, and then you can:
- Save and checkout later.
- Save and add another item.
- Go back to change an item.
From the drop-down list, select the equipment (identified by make, model, and serial number). Some items may have a friendly name to make it easier to identify.
To use a subscription feature, such as LWD Cloud storage, you will need to purchase a separate subscription for each piece of equipment. Not all subscriptions go with every type of equipment.
- To assign or reassign a subscription to equipment, select the item.
- Select Assign or Reassign.
- Select the equipment from the drop-down list, and then Save.
- Expired subscriptions cannot be renewed. Purchase a new subscription.
- To cancel or turn off the automatic renewal for a subscription, select the item, and then select Cancel subscription.
After the subscriptions expiration date, no one in your company will have access to the subscription's features and services. However, a new subscription can be purchased at any time.
You will receive a confirmation email with the details of your changes. If you don't receive it within a few minutes, please check your junk folder.
Things You Should Know
There are three roles for myDCI.
Users can view subscriptions, equipment, jobsite files, and download DCI Apps.
Managers and Owners can also update subscriptions, equipment, payment methods, and add, invite, or remove people.
Owners can delete the company account which will also cancel all subscriptions, remove access to data stored in the cloud, and delete all people. There must be at least one owner of the company.
- A company can have multiple owners and managers.
- Email notifications are sent to the person making purchases and to all owners.
- A company can have up to 10 open invitations at a time. You can resend or cancel an invitation.
- You can change a person's role from their record.
- If a person is removed from your company, they will no longer be able to access your myDCI portal.
Go to https://mydci.digital-control.com, and then on the left pane, select People.
- To add a person, at the top of the page, select Send invite.
- To update a person, select their record.
If a user has not activated their account, you can resend or delete the invitation.
Enter the person's email address and select a role *.
When you are in the portal and you need help, select "Help me choose".
You will receive a confirmation email with the details of your changes. If you don't receive it within a few minutes, please check your spam folder.
All owners will receive a confirmation email with the details of any changes made of the account.
Users can view subscriptions, equipment, and job data, and download DCI Apps.
Managers and Owners can also update subscriptions, equipment, and payment methods. They can also add, invite, or remove people.
Owners can also delete the company account, which will also cancel all subscriptions, remove access to data stored in the cloud, and delete all people. At least one owner is neededfor the company.
Divisions allow owners and managers to organize their people and equipment into teams, regional offices, or operational units. Create up to 20 divisions, excluding the main office, for your company, and assign people and equipment to them.
Assigning people and equipment to divisions is optional; each can be assigned to only one division.
Before the first division is created, all people and equipment are assigned to "Main office." After divisions are added, new people and equipment are added as "unassigned."
On the Company page, select Create division.
Select 'Edit' to update existing divisions using the same screens.
The division contact person is informational only. You can add a person as the contact for more than one division but they can only be assigned to one division.
On the Create division page, enter the information for your division. Division name is required.
Select Next to continue.
Include an image (.jpeg, jpg, or png. 15 MB maximim) to represent the division.
To remove a division, select the 'Edit' icon, select 'Remove'. Reassign people and equipment or allow them to be left unassigned.
To assign people to a division, select their names from the list. To view the list of people not assigned to a division, select Unassigned.
To sort the list by first name (ascending or descending order), myDCI role, or the assigned division, select the Sort icon.
If a person does not appear in the list, they may not have been invited to your company in myDCI or have not responded to their invitation. Go to the 'People' page to add them or manage the invitation.
Select Next to continue.
To change a person's division from their profile, select their name in the list, select the "Assigned to" button and then select the division. Select "Confirm" to make the change.
If a selected person is already assigned to another division, to reassign them, select Confirm on the Confirm reassignment popup.
To assign equipment to your division, select it from the list.
To sort the list by equipment serial number (ascending or descending order), friendly name, or the currently assigned division, select the Sort icon.
If the selected equipment is already assigned to another division, to reassign it, select Confirm on the Confirm reassignment pop-up.
If a piece of equipment is not on the list, go back to the 'Equipment' page to add it.
To change the division from the equipment's record, select the "Options" icon (3 dots), select "Equipment division," and then select the new division. Click "Confirm" to make the change.
Select Next to continue.
Review the information on the new division page. To make corrections, select Back until you get to the information you want to change.
Select Create to create the division and return to the company page.
Before You Start
A Trak-It subscription on the myDCI portal allows you to track the current location of some types of DCI equipment. The equipment location maps are updated twice daily. If equipment is marked as stolen in the myDCI portal, the update frequency increases. For some equipment, users can be locked out if needed.
As of September 2026, you can track ARES locators and RD8 remote displays and lock out users on ARES locators.
Digital Control Inc. is not responsible for reporting equipment as stolen to the authorities. The history of the equipment's movement is not available on the myDCI portal.
Go to https://mydci.digital-control.com, and on the left pane, select Equipment.
Select the unit with an active Trak-It subscription. The location maps on this page and in Equipment display the unit's last known location with a date and time stamp.
On the equipment detail page, select the Options icon in the top right corner.
Select Mark as stolen, and then on the Mark as stolen screen, select the option you want:
- Silent alarm - Updates the GPS location every hour until the internal battery is depleted. There is no other notification.
- Lockout - (ARES locators and RD8 displays only) Prevents anyone from using the equipment. A lockout message is displayed.
You can change the selected option or revert to normal tracking at any time.
Contact
DCI USA
19625 62nd Ave S, Suite B103
Kent, WA USA 98032
DCI@digital-control.com
1.800.288.3610
1.425.251.0559
DCI Australia
2/9 Frinton Street Southport
Queensland 4215 Australia
DCI.Australia@digital-control.com
+61.7.5531.4283
+61.7.5531.2617
DCI China PRC
368 Xingle Road Huacao Town
Minhang District Shanghai 201107 China
DCI.China@digital-control.com
+86.400.100.8708
+86.21.6432.5186
DCI Europe
Brückenstraße 2
97828 Marktheidenfeld Germany
DCI.Europe@digital-control.com
+49.9391.810.6100
+49.9391.810.6109
DCI India
Unit No. 1022, 10th Floor DLF Tower B Jasola District Center
New Delhi 110025 India
DCI.India@digital-control.com
+91.11.4507.0444
+91.11.4507.0440
DCI Philippines
404-405 Energy Opt. Bldg Prime St, Madrigal Business Park 2
Alabang Muntinlupa City 1780 Philippines
DCI.Philippines@digital-control.com
(02)79802647
+632-79802647